The Further Education and Training Certificate: Information Technology: Technical Support is designed to equip learners with essential skills and knowledge in IT technical support, preparing them to effectively troubleshoot and maintain computer systems, networks, and hardware. This MICT SETA-accredited qualification focuses on practical problem-solving skills, enabling learners to provide critical support in a variety of IT environments.
Throughout this course, learners will develop competencies in:
- Hardware and Software Installation: Installing, configuring, and maintaining IT systems and peripherals.
- Network Fundamentals: Understanding basic networking concepts, including IP addressing, network protocols, and LAN/WAN configuration.
- Operating Systems: Managing and supporting various operating systems, including Windows and Linux.
- IT Troubleshooting and Support: Diagnosing and resolving IT-related problems, ensuring systems run smoothly and efficiently.
- Customer Service: Effectively communicating with clients and end-users to provide clear, helpful technical support.
Certification
Upon successful completion of the Further Education and Training Certificate: Information Technology: Technical Support, learners will be awarded a National Certificate accredited by MICT SETA. This certification is recognised under the National Qualifications Framework (NQF) Level 4 and serves as proof of the learner’s competence in providing technical support in IT environments.
This certificate is widely recognised in the IT industry and can significantly boost employability in roles such as IT support technician, helpdesk support, and network support specialist. In addition, this certification provides a pathway for further studies or specialization in advanced IT fields such as networking, cybersecurity, or system administration.
Who This Course is For
The Further Education and Training Certificate: Information Technology: Technical Support is ideal for:
- Aspiring IT Technicians
- School Leavers
- IT Support Staff
- Working Professionals
- Career Changers
