Overview

The Further Education and Training Certificate in Information Technology: Technical Support is a nationally accredited qualification designed for individuals entering the IT field. This qualification builds foundational knowledge and practical skills necessary for technical support roles, such as systems support, hardware infrastructure, networking, and data communications. It prepares learners for both entry-level positions in the computer industry and further studies in IT-related fields.

Target Audience

This program is ideal for individuals aiming to pursue a career in Information Technology, particularly those interested in technical support and systems support. It caters to both newcomers and professionals with workplace experience who seek formal recognition through Recognition of Prior Learning (RPL). The course is suitable for:

• High school graduates or individuals with foundational skills in IT.
• People currently working in IT roles who want formal certification.
• Learners interested in further studies in Information Technology.

Objective

The primary objective of this qualification is to equip learners with the necessary skills and knowledge to:

• Provide technical support for hardware, software, and networks in various industries.
• Facilitate systems support and networking for personal computers and office products.
• Prepare learners for employment in IT support roles or for further study in Higher Education.
• Enable learners to earn qualifications through formal study, learnerships, and Recognition of Prior Learning (RPL), addressing previous barriers to formal education.